Parking Enforcement Supervisor

City of Norfolk; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Norfolk, Virginia, is seeking a Parking Enforcement Supervisor within the Parking Division to oversee daily patrols, enforce parking regulations, and provide leadership to staff. The role emphasizes integrity, transparency, safety, and customer service in enforcing city ordinances related to parking.

Applicants should have supervisory experience in customer service, a valid driver's license, and a background in code enforcement or parking-related municipal work.

Qualifications

• One (1) year of experience in a supervisory position in customer service.
• This position is designated as Essential and may be required to report to work during City closures due to inclement weather and other emergencies.
• 3 to 5 years of experience in code enforcement, regulatory oversight, parking enforcement, or a closely related municipal field, including at least 1 to 2 years of supervisory experience.
• Valid Driver's License required.

Responsibilities

• Plans, organizes, and assigns daily patrol routes and schedules to ensure field coverage.
• Establishes performance standards, trains, evaluates, and mentors staff, and administers disciplinary actions.
• Researches, interprets, and enforces local parking codes and state vehicle laws; conducts foot and vehicle patrols to issue warnings and citations.
• Compiles, analyzes, and maintains operational logs and reports for leadership inquiries.
• Responds to and resolves public inquiries and service complaints in a timely manner.
• Communicates maintenance needs and street issues to relevant municipal departments to support safety.
• Manages administrative hearing and court schedules; coordinates citation documentation and reminders.
• Directs field response during city vehicle incidents, ensuring on-scene reporting and risk management compliance.

Education

High school diploma or equivalent

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots, and more than 500 on-street parking spaces.

The Parking Enforcement Supervisor performs a variety of supervisory tasks pertaining to the issue of citations from parking, stopping, and meter related violations within the City of Norfolk. This role ensures integrity, transparency, safety, and consistency in the enforcement of city ordinances and parking regulations.

1. Plans, organizes, and assigns daily patrol routes and schedules to ensure comprehensive field coverage, including managing leave requests and coverage for absences.
2. Establishes performance standards, trains, evaluates, and mentors staff, and administers progressive disciplinary actions in accordance with city personnel policies and guidelines.
3. Researches, interprets, and enforces local parking codes, municipal ordinances, and state vehicle laws, conducting foot and vehicle patrols as needed to issue warnings and citations while delivering professional customer service.
4. Compiles, analyzes, and maintains operational logs and statistical reports, including citation trends, abandoned vehicle logs, and towing records for executive reporting, leadership meetings, and public inquiries.
5. Investigates, responds to, and resolves public inquiries and service complaints received through citizen service request portals and administrative channels in a timely manner.
6. Serves as a departmental liaison to communicate maintenance needs, signage repairs, tree obstructions, and street closures to relevant municipal departments to support field safety and operational visibility.
7. Manages administrative hearing and court schedules, coordinates citation dispute documentation, ensures proper processing of citation voids and system updates, and sends timely hearing reminders to enforcement personnel.
8. Directs field response and administrative documentation during city vehicle accidents, ensuring prompt medical assistance, comprehensive on-scene reporting, and thorough compliance with risk management protocols.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

• One (1) year of experience in a supervisory position in customer service.
• This position is designated as Essential and may be required to report to work during City closures due to inclement weather and other emergencies.

Preferred:

• 3 to 5 years of experience in code enforcement, regulatory oversight, parking enforcement, or a closely related municipal field, including at least 1 to 2 years of supervisory experience.

• Valid Driver's License required.

Work Schedule:

• 7:30AM-4:00PM Monday-Friday