Assistant Parking Director

Norfolk State University; United States; On-site; USD 58,000 - 63,000; Full time

Job summary

Norfolk State University seeks a Parking Supervisor to oversee daily parking operations, staff management, and customer service. You will coordinate permits, enforcement, and special events while maintaining compliance with university policies.

You will collaborate with Police, Athletics, Facilities, and other departments, ensuring accurate reporting, budgeting, and timely communication. Overtime and event shifts are required; a proactive, people-focused leader is essential.

Qualifications

• 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field.
• Supervisory experience, including hiring, training, scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking.
• Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
• Experience handling customer service issues, appeals, complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Reviews daily activity and escalates significant incidents, staffing shortages, or policy issues to the Parking Director.
• Assist the Parking Compliance Officer during shift shortages.
• Communicates work expectations and monitors attendance, performance, and service quality; provides coaching and feedback; documents supervision and performance matters.
• Responds to routine parking inquiries and complaints with professionalism and adherence to University policy.
• Assists with permits, citations, payroll deduction, event requests, and account issues for students, employees, visitors, and departments.
• Coordinates appeal records and committee support; ensures timely decisions and communicates notices and reports with minimal errors.
• Assists with department purchasing, budget monitoring, receivables, payroll/timekeeping, permit inventory, and reconciliation; submits complete supporting documentation; guards permits and equipment.
• Plans and executes parking and traffic operations for athletics, conferences, move-in, commencement, and other events; coordinates with University Police and partners; provides after-action information.

Skills

Supervisory experience

Organizational skills

Communication skills

Leadership

Decision making

Problem solving

Tools

Microsoft Office Suite

Job description

Duties

Reviews daily activity and escalates significant incidents, recurring concerns, staffing shortages, or policy issues to the Parking Director. Assist the Parking Compliance Officer when shift shortage without delay. Communicates clear work expectations and assignments to assigned personnel; monitors attendance, conduct, productivity, and service quality; provides timely coaching and constructive feedback; documents supervision and performance matters; assists with interim and annual evaluations by established deadlines; ensures required training is completed; addresses performance or conduct concerns promptly and consistently; and promotes a safe, respectful, and accountable workplace.

Responds to routine parking inquiries and complaints within two business days and handles each matter professionally, impartially, and in accordance with University policy.

Assists students, employees, visitors, and departments with permits, citations, payroll deduction, event requests, and account issues.

Coordinates appeal records and committee support, ensures decisions are entered and communicated promptly, and prepares accurate notices, instructions, reports, and correspondence with minimal errors.

Assists with department purchasing, budget monitoring, receivables, payroll/timekeeping, payroll deduction, permit inventory, and reconciliation processes. Verifies supporting documentation before submission; meets established deadlines; safeguards permits, equipment, and accountable items; supports annual publication and distribution of parking rules and regulations; and prepares required reports with complete and accurate data.

Immediately reports discrepancies and assists with corrective action. Assists with planning and executing parking and traffic operations for athletics, conferences, move-in, commencement, and other special events; confirms staffing, equipment, signage, communications, and assignments before the event; coordinates with University Police, event organizers, Facilities, and other partners; responds appropriately to changing conditions; and provides requested after‑action information and recommendations.

Mandatory to work overtime and all special events. The ability to work evening, nights and some holiday.

Minimum Qualifications

• 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field.
• Supervisory experience, including hiring, training, scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking.
• Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
• Experience handling customer service issues, appeals, complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Leadership Skills

• Strong organizational and planning abilities.
• Excellent written and verbal communication skills.
• Ability to lead and motivate a diverse team.
• Strong decision‑making and problem‑solving skills.
• Ability to work under pressure and manage multiple priorities.
• Experience collaborating with departments such as Police, Athletics, Facilities, Student Affairs, and Event Management.

Salary

$58,000.00-63,000.00

Preferred Qualifications

• Parking policies and procedures.
• Traffic and pedestrian safety.
• Budget development and financial management.
• Contract management and vendor oversight.
• University or municipal parking regulations.
• Emergency preparedness and incident response.
• Experience working with parking management software (such as T2 Systems, Passport, Park Mobile, or similar platforms).
• Developing parking plans for athletic events, commencement, concerts, and campus functions.

Contact Information

Name: Office of Human Resources Phone: [phone] Email: NO EMAILED DOCUMENTS ACCEPTED

Inclusion Statement

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity and Employer Information

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four‑year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. Behold the Green and Gold — and apply today! The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big‑city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

NSU Human Resources 757.823.8160