Senior Parking Operations Manager

LAZ Parking; Santa Cruz (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

LAZ Parking in Santa Cruz, CA is seeking an Operations Manager to oversee valet and residential parking programs, ensuring 24/7 professional management under the guidance of the Regional Portfolio Manager.

The role requires leading on-site staff, coordinating payroll, maintaining client relations, and ensuring adherence to budget and service standards. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 2+ years in a management role.
• Experience with Microsoft Office applications.
• Parking management experience preferred but not required.

Responsibilities

• Lead, direct, and develop team of employees at parking location.
• Manage, plan, schedule, train and direct activities of on-site employees.
• Identify high potential employees to support organizational growth.
• Oversee payroll processing and HR-related wage/hour compliance.
• Monitor on-site operations and ensure policy enforcement.
• Resolve customer complaints per policies and procedures.
• Oversee opening of newly assigned locations and ensure client satisfaction.
• Develop client relationships and drive business retention.

Skills

Team leadership

Customer service

Communication

Problem solving

Interpersonal skills

Time management

Multi-tasking

Adaptability

Education

Bachelor's Degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

LAZ Parking in Santa Cruz, CA is seeking an Operations Manager to oversee valet and residential parking programs, ensuring 24/7 professional management under the guidance of the Regional Portfolio Manager.

The role requires leading on-site staff, coordinating payroll, maintaining client relations, and ensuring adherence to budget and service standards. Strong organizational and communication skills are essential.