Operations Manager - Santa Cruz, CA

LAZ Parking; Santa Cruz (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

LAZ Parking in Santa Cruz, CA is seeking an Operations Manager to oversee valet and residential parking programs, ensuring 24/7 professional management under the guidance of the Regional Portfolio Manager.

The role requires leading on-site staff, coordinating payroll, maintaining client relations, and ensuring adherence to budget and service standards. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 2+ years in a management role.
• Experience with Microsoft Office applications.
• Parking management experience preferred but not required.

Responsibilities

• Lead, direct, and develop team of employees at parking location.
• Manage, plan, schedule, train and direct activities of on-site employees.
• Identify high potential employees to support organizational growth.
• Oversee payroll processing and HR-related wage/hour compliance.
• Monitor on-site operations and ensure policy enforcement.
• Resolve customer complaints per policies and procedures.
• Oversee opening of newly assigned locations and ensure client satisfaction.
• Develop client relationships and drive business retention.

Skills

Team leadership

Customer service

Communication

Problem solving

Interpersonal skills

Time management

Multi-tasking

Adaptability

Education

Bachelor's Degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

JOB TITLE: Operations Manager

The Details:

• Salary Range: $85,000 - $95,000
• Location: Santa Cruz, CA
• Schedule: Full - Time
• Requirements: Driver's license is required, minimum of 2 years

The Spirit of the Position:

TheOperation Manageroversees the operations of valet parking of luxury hotel in addition to residential parking program under the direction of the Regional Portfolio Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Operation Manager will support the programs and initiatives originating from our regional office and help to support the individual needs of their operational teams throughout their assigned location.

The Operation Manager will manage and oversee multiple employees in providing excellent customer/client service and an efficient parking program ensuring accurate records at all times.

Principal Job Duties:

• Lead, direct, and develop team of employees at parking location.
• Manage, plan, schedule, train and direct the activities of on-site employees.
• Identifying high potential employees to support the organization's continued growth.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources to ensure proper wage and hour compliance, along with all HR related matters.
• Monitors field activities by being on-site at the hotel facility and making visits to other sites to ensure proper enforcement of parking regulations and restrictions.
• Resolve customer complaints in accordance with policies and procedures.
• Responsible for executing plan for the opening of newly assigned locations.
• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
• Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction.
• Responsible for developing client relationships and business retention.
• Organize and narrate parking management skills for Assistant Managers and Team Leaders.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Managing, planning, scheduling, training, and directing the activities of Assistant Managers and Team Leaders.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
• Additional related duties as assigned.

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• 2+ year in a management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

• Parking management experience is preferred but not required.
• Experience working with financial statement/accounting, P&L reports and budgeting.
• Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.

• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees, supervisors and manager.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expressions of ideas and opinions.
• Excellent teambuilding and interpersonal skills.

• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt; non-tipped position

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.