Senior Parking Operations General Manager

LAZ Parking; Baltimore (MD); On-site; USD 90,000 - 150,000; Full time

Job summary

LAZ Parking in Baltimore is seeking a General Manager to oversee multi-site portfolios and drive financial and operational performance 24/7. You will develop leaders, manage budgets, and ensure service excellence aligned with our employee-focused culture.

You will drive business development, client relationships, and strategic plans, coordinate with home office initiatives, and report on P&L and operations. This role requires strong communication and collaboration across teams and CBAs.

Qualifications

• Bachelor's degree or equivalent work experience.
• 8+ years in a management role.
• Proficient in Excel, Word, PowerPoint, and MS Office.

Responsibilities

• Assist the region with business development, proposals, and transitions for new locations.
• Lead and develop a team to meet annual goals while embodying LAZ Parking's culture.
• Identify high-potential employees to support growth.
• Prepare budgets and monthly P&L reviews by location for assigned portfolios.
• Develop a strategic business plan for assigned portfolios.
• Develop client relationships and drive business retention.
• Organize and manage parking management for Operations and Facilities Managers.
• Deliver required financial and operational reports.
• Maximize revenue and manage expenses while maintaining service thresholds.
• Oversee Operations and Facilities Managers and ensure CBAs compliance.
• Serve as liaison to patrons and stakeholders.
• Execute additional projects and initiatives as needed.
• Participate in labor contract management as applicable.
• Review and edit parking and maintenance agreements.
• Coordinate with local police and emergency management teams.
• Organize event operations oversight.
• Monitor market rate structures.
• Lead additional projects as needed.
• Perform other duties as assigned.

Skills

Parking management

Team leadership

Customer service

Coaching conversations

Resilience

Open idea sharing

Team building

Multitasking

Professional communication

Policy interpretation

Urgency

Education

Bachelor's Degree or equivalent work experience

Tools

MS Office

Job description

LAZ Parking in Baltimore is seeking a General Manager to oversee multi-site portfolios and drive financial and operational performance 24/7. You will develop leaders, manage budgets, and ensure service excellence aligned with our employee-focused culture.

You will drive business development, client relationships, and strategic plans, coordinate with home office initiatives, and report on P&L and operations. This role requires strong communication and collaboration across teams and CBAs.