Senior PACS & Healthcare IT Support Engineer (Remote AU)

PaxeraHealth; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Job summary

PaxeraHealth is seeking a Customer Care L3 Engineer to join our Implementation and Customer Care team. This remote role supports a US-based headquarters in Newton, MA, with Australia-based operations.

You will diagnose, troubleshoot, and implement healthcare IT software across PACS/RIS/HIS environments, delivering expert support and seamless installations. Ideal candidates have 5+ years in PACS/Healthcare IT, strong communication skills, and solid Windows/VMware administration, networking, and

Qualifications

• 5+ years supporting or implementing PACS or Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards such as DICOM, HL7, and IHE.
• Hands-on experience with systems administration (Windows Server, Active Directory, VMware, etc.).
• Technical knowledge in networking (TCP/IP, VPNs, NAT, VLAN).
• Experience with scripting (Bash, PowerShell, Ruby/Perl, HTML/XML).
• Proficiency with tools such as Wireshark, IIS, Apache, OpenSSL.

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
• Document project activity, contribute to knowledge-based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

Skills

PACS

DICOM

HL7

IHE

Networking

Scripting

Communication

Customer service

TCP/IP

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows Server

Active Directory

VMware

Wireshark

IIS

Apache

OpenSSL

Job description

PaxeraHealth is seeking a Customer Care L3 Engineer to join our Implementation and Customer Care team. This remote role supports a US-based headquarters in Newton, MA, with Australia-based operations.

You will diagnose, troubleshoot, and implement healthcare IT software across PACS/RIS/HIS environments, delivering expert support and seamless installations. Ideal candidates have 5+ years in PACS/Healthcare IT, strong communication skills, and solid Windows/VMware administration, networking, and