Senior Healthcare IT Support Engineer - Remote USA

PaxeraHealth; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

Life Insurance

Paid Holidays

Paid Vacation

Paid sick time

Paid personal days

Job summary

PaxeraHealth is seeking a Senior Customer Care professional to join their Implementation and Customer Care team. This remote position requires expertise in healthcare IT, particularly PACS, and offers a supportive training environment. Responsibilities include providing top-level technical support, resolving issues across healthcare imaging systems, and implementing software solutions. Benefits include competitive salary, health insurance, and paid time off.

Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Hands-on experience with systems administration and networking.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Serve as the highest level of technical support for clients.
• Diagnose, troubleshoot, and resolve software and technical issues.
• Collaborate closely with project managers and engineers.

Skills

Technical support expertise

Healthcare IT software implementation

Understanding of healthcare imaging standards

Communication skills

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

Active Directory

VMWare

SQL Server

Wireshark

Job description

PaxeraHealth is seeking a Senior Customer Care professional to join their Implementation and Customer Care team. This remote position requires expertise in healthcare IT, particularly PACS, and offers a supportive training environment. Responsibilities include providing top-level technical support, resolving issues across healthcare imaging systems, and implementing software solutions. Benefits include competitive salary, health insurance, and paid time off.