Senior Customer Care Engineer (L-4)

PaxeraHealth; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

Life Insurance

Paid Holidays

Paid Vacation

Paid sick time

Paid personal days

Job summary

PaxeraHealth is seeking a Senior Customer Care professional to join their Implementation and Customer Care team. This remote position requires expertise in healthcare IT, particularly PACS, and offers a supportive training environment. Responsibilities include providing top-level technical support, resolving issues across healthcare imaging systems, and implementing software solutions. Benefits include competitive salary, health insurance, and paid time off.

Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Hands-on experience with systems administration and networking.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Serve as the highest level of technical support for clients.
• Diagnose, troubleshoot, and resolve software and technical issues.
• Collaborate closely with project managers and engineers.

Skills

Technical support expertise

Healthcare IT software implementation

Understanding of healthcare imaging standards

Communication skills

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

Active Directory

VMWare

SQL Server

Wireshark

Job description

Are you interested in working for a growing company in the medical IT industry? PaxeraHealth Corp. is hiring a Senior Customer Care professional to join our Implementation and Customer Care team. This remote position is located in the USA and offers on‑the‑job training in a friendly, supportive environment.

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement PaxeraHealth software solutions in cloud‑based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
• Document project activity, contribute to knowledge‑based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
• Technical knowledge in:
• Networking: TCP/IP, VPNs, NAT, VLAN.
• Databases: SQL Server, queries, management.
• Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML.
• Tools: Wireshark, IIS, Apache, OpenSSL.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to explain technical concepts to non‑technical users clearly and patiently.

Must be able to pass a drug test and a background check.

Benefits and Compensation

• Competitive salary.
• Remote position in the USA.
• Health, Vision and Dental insurance.
• Life Insurance.
• Paid Holidays.
• Paid Vacation.
• Paid sick time.
• Paid personal days.
• Work with an outstanding and dedicated team of accounting, IT, marketing, and administrative professionals.