Customer Care L3 - Medical Imaging - Hybrid

Paxera; Newton (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Paid sick time

Paid personal days

Job summary

PaxeraHealth Corp. in Newton, MA is hiring a Customer Care L3 Engineer to provide high-level technical support for clients in the medical IT sector. This hybrid role offers an opportunity to work with a supportive team focused on customer service and technical excellence.

The ideal candidate will have over 5 years of experience in PACS or Healthcare IT, along with a Bachelor's degree in Computer Science. Competitive salary, health insurance, and a friendly work environment are offered.

Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the highest level of technical support for clients.
• Diagnose, troubleshoot, and resolve software and technical issues.
• Implement software solutions in cloud‑based and virtual environments.

Skills

PACS implementation

Healthcare IT support

Problem-solving

Networking

Database management

Scripting

Communication skills

Customer-first mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows Server

Active Directory

VMWare

SQL Server

Wireshark

Job description

Are you interested in working for a growing company, as part of a great supportive accounting team? Are you looking for an exciting opportunity in the medical IT industry? Do you reside in Massachusetts and seek a career, rather than just a job?

If yes, you need to consider this role with PaxeraHealth Corp.

PaxeraHealth is now hiring a Customer Care L3 Engineer to join our Implementation and Customer Care team. Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity.

As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work.

This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem‑solving skills, and a passion for customer support.

Hybrid Position located in the USA for our company that is located in Newton MA.

We offer on the job training, and a respectful, friendly work environment in a growing company!

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement PaxeraHealth software solutions in cloud‑based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
• Document project activity, contribute to knowledge‑based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

What We’re Looking For

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
• Technical knowledge in Networking (TCP/IP, VPNs, NAT, VLAN).
• Technical knowledge in Databases (SQL Server, queries, management).
• Technical knowledge in Scripting (Bash, PowerShell, Ruby/Perl, HTML/XML).
• Technical knowledge in Tools (Wireshark, IIS, Apache, OpenSSL).
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to explain technical concepts to non‑technical users clearly and patiently.

Must be able to pass a drug test and a background check.

What We Offer in Return

• Competitive Wage/Salary
• Remote position
• Working for a rapidly growing company in the dynamic healthcare technology field
• Company Health, Vision and Dental insurance
• Life Insurance
• Paid Holidaysentitled

  Paid Vacation

• Paid sick time
• Paid personal days
• Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals committed to our company’s growth
• Work for a company whose values include Integrity, Hard Work, Exceptional Service and Innovation
• A friendly work environment with a family‑owned feel

Come Join Our team! Please send your resume with salary requirements now! Don’t miss out on this great opportunity.