2nd-Level Medical Imaging Support Specialist (Remote)

PaxeraHealth; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

PaxeraHealth is seeking a dedicated individual for a remote position focused on providing 2nd level technical support for their medical imaging products. The ideal candidate will have prior experience in customer care within medical imaging and a background in IT or related fields.

Key responsibilities include troubleshooting, responding to client inquiries, and ensuring a high level of customer satisfaction. A degree in Computer Science and familiarity with PACS solutions are essential for this role.

Qualifications

• Must have medical imaging customer care experience.
• At least 3 years’ experience in a medical imaging organization.
• Experience supporting and implementing PACS solutions.

Responsibilities

• Provide 2nd level advanced support to clients.
• Respond to service requests and investigate errors.
• Prepare weekly activity reports for customers.

Skills

Customer service

Problem Solving

Communication skills

Technical troubleshooting

Education

Degree in Computer Science or related field

Tools

PACS solutions

DICOM

HL7

Job description

PaxeraHealth is seeking a dedicated individual for a remote position focused on providing 2nd level technical support for their medical imaging products. The ideal candidate will have prior experience in customer care within medical imaging and a background in IT or related fields.

Key responsibilities include troubleshooting, responding to client inquiries, and ensuring a high level of customer satisfaction. A degree in Computer Science and familiarity with PACS solutions are essential for this role.