Customer Care L3 - Medical Imaging

PaxeraHealth; Newton (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Life insurance

Paid holidays

Paid vacation

Paid sick time

Paid personal days

Job summary

PaxeraHealth in Newton, MA, is looking for a Customer Care L3 Engineer to provide high-level technical support for healthcare imaging systems. This hybrid role requires a strong background in PACS and related healthcare IT software.

Key responsibilities include diagnosing and resolving technical issues, implementing software solutions, and collaborating with project teams. The ideal candidate will have over 5 years of relevant experience and strong communication skills.

Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Strong communication and interpersonal skills with a customer-first mindset.

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.
• Diagnose, troubleshoot, and resolve software and technical issues.
• Collaborate closely with project managers and engineers.

Skills

PACS support

Healthcare IT software

Windows Server

SQL Server

Networking

Scripting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Wireshark

IIS

Apache

OpenSSL

Job description

Customer Care L3 - Medical Imaging - Hybrid

Customer Care L3 Engineer – The role supports PACS and imaging systems with hybrid work in Newton MA.

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
• Document project activity, contribute to knowledge‑based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

What We’re Looking For

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
• Technical knowledge in:
  • Networking: TCP/IP, VPNs, NAT, VLAN
  • Databases: SQL Server, queries, management
  • Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
  • Tools: Wireshark, IIS, Apache, OpenSSL
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to explain technical concepts to non‑technical users clearly and patiently.
• Must be able to pass a drug test and a background check.

What We Offer in Return

• Competitive wage/salary.
• Remote position.
• Working for a rapidly growing company in the dynamic healthcare technology field.
• Benefits including:
  • Health, vision and dental insurance.
  • Life insurance.
  • Paid holidays.
  • Paid vacation.
  • Paid sick time.
  • Paid personal days.
  • Work with an outstanding and dedicated team of accounting, IT, marketing, and administrative professionals committed to company growth.
  • Company values include integrity, hard work, exceptional service, and innovation.
  • A friendly work environment with a family‑owned feel.