Senior PACS Support Engineer - Medical Imaging (Remote)

Mass Digital Health; Newton (MA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Paid sick time

Paid personal days

Job summary

PaxeraHealth Corp. in Newton, MA is hiring a Customer Care L3 Engineer to provide high-level technical support for clients in the medical IT sector. This hybrid role offers an opportunity to work with a supportive team focused on customer service and technical excellence.

The ideal candidate will have over 5 years of experience in PACS or Healthcare IT, along with a Bachelor's degree in Computer Science. Competitive salary, health insurance, and a friendly work environment are offered.

Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the highest level of technical support for clients.
• Diagnose, troubleshoot, and resolve software and technical issues.
• Implement software solutions in cloud‑based and virtual environments.

Skills

PACS implementation

Healthcare IT support

Problem-solving

Networking

Database management

Scripting

Communication skills

Customer-first mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows Server

Active Directory

VMWare

SQL Server

Wireshark

Job description

PaxeraHealth Corp. in Newton, MA is hiring a Customer Care L3 Engineer to provide high-level technical support for clients in the medical IT sector. This hybrid role offers an opportunity to work with a supportive team focused on customer service and technical excellence.

The ideal candidate will have over 5 years of experience in PACS or Healthcare IT, along with a Bachelor's degree in Computer Science. Competitive salary, health insurance, and a friendly work environment are offered.