Senior OTC Billing Leader - Global, Remote/Hybrid

Relativity; Michigan; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC to lead global billing operations and drive end-to-end processes across revenue streams. The role focuses on accuracy, scalability, and strong internal controls within a multi-product environment.

The ideal candidate has 10+ years in Billing/OTC with people management, deep Zuora experience, and a proactive, discovery-driven approach to automation and process design.

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role.
• Deep expertise in global billing operations across multiple geographies and revenue streams.
• Hands-on proficiency with Zuora Billing and working knowledge of Salesforce; willingness to learn existing billing logic.

Responsibilities

• Oversee global billing operations including contract setup, invoice generation, and adjustments; ensure accurate payment application and reconciliation across geographies.
• Establish global billing standards; ensure completeness, accuracy, and timeliness across all cycles.
• Design scalable billing processes with defined controls; align with business models and regulatory requirements.
• Manage SOX controls for billing operations; ensure controls are audit-ready.
• Leverage AI and automation to streamline billing across Zuora, Salesforce, and related systems.
• Partner with Revenue Accounting, Legal, and Deal Strategy to translate terms into accounting systems.
• Lead and develop a high-performing OTC team; promote collaboration and scalable practices.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree/experience preferred

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager, OTC to lead global billing operations and drive end-to-end processes across revenue streams. The role focuses on accuracy, scalability, and strong internal controls within a multi-product environment.

The ideal candidate has 10+ years in Billing/OTC with people management, deep Zuora experience, and a proactive, discovery-driven approach to automation and process design.