Senior OR Engineer - Workforce Planning & Scheduling Remote

Miratech Group; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation program

Remote work

Mentorship

Internal mobility

Internship opportunities

Team social events

Job summary

Miratech Group is seeking an experienced Operations Research Engineer to join the Workforce Management product stream. You will develop optimization models for scheduling, staffing, and resource allocation in a large-scale contact center environment.

You will implement the optimization engine using OR-Tools CP-SAT and own the end-to-end constraint model, building a production-grade solver as a service. Strong programming skills in Python/Java/C++ and data handling are required.

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT) or comparable solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience working with large datasets and solving large-scale optimization problems.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rule into a solvable, maintainable model.
• Build the production-grade solver as a service within the WFM platform with latency targets.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Build and execute tests and validation of optimization algorithms for performance and scalability.
• Collaborate with architects to integrate optimization models into the enterprise-grade engine.
• Partner with stakeholders to validate that generated schedules are operationally usable.

Skills

Optimization

Constraint programming

Linear programming

Data handling

Communication skills

Tools

OR-Tools CP-SAT

Python

Java

C++

Job description

Miratech Group is seeking an experienced Operations Research Engineer to join the Workforce Management product stream. You will develop optimization models for scheduling, staffing, and resource allocation in a large-scale contact center environment.

You will implement the optimization engine using OR-Tools CP-SAT and own the end-to-end constraint model, building a production-grade solver as a service. Strong programming skills in Python/Java/C++ and data handling are required.