Remote Optimization Engineer for Workforce Planning

Miratech Group; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere culture

Job summary

Miratech Group is seeking an Operations Research Engineer to join the Workforce Management stream and develop optimization models for large-scale contact center planning. You will design a schedule engine using CP-SAT, own the constraint model end-to-end, and build a production-grade solver as a service within the WFM platform.

You will collaborate with product, WFM experts, architects, and engineers to translate business requirements into robust optimization solutions, validate schedules with

Qualifications

• 6+ years designing and implementing optimization in production.
• Hands-on with OR-Tools CP-SAT or similar solver.
• Strong LP/IP foundations and stochastic optimization.
• Modeling workforce and resource scheduling problems.
• Experience with large datasets and scalable solutions.
• Proficient in Java, Python, or C++.
• Strong software engineering and validation skills.
• Excellent analytical and communication abilities.

Responsibilities

• Research, design, and develop optimization models for workforce planning.
• Design and implement schedule optimization engine using CP-SAT.
• Own constraint model end-to-end and build production-grade solver as a service.
• Define metrics and instrument service for production monitoring.
• Build tests and validation for algorithms ensuring performance and scalability.
• Collaborate to integrate models into enterprise optimization engine.
• Partner with stakeholders to ensure generated schedules are usable.
• Communicate method and results to engineers and business teams.

Skills

OR-Tools CP-SAT

Linear programming

Integer programming

Stochastic optimization

Constraint programming

Workforce scheduling

Java

Python

C++

Analytical skills

Communication skills

Tools

OR-Tools

Job description

Miratech Group is seeking an Operations Research Engineer to join the Workforce Management stream and develop optimization models for large-scale contact center planning. You will design a schedule engine using CP-SAT, own the constraint model end-to-end, and build a production-grade solver as a service within the WFM platform.

You will collaborate with product, WFM experts, architects, and engineers to translate business requirements into robust optimization solutions, validate schedules with