Remote OR Engineer for WFM Optimization

Miratech Group; Houston (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote-friendly culture

Growth opportunities

Global impact

Job summary

Miratech Group seeks an Operations Research Engineer to join the Workforce Management stream, building optimization for scheduling and resource allocation in a large-scale contact center.

The role requires strong expertise in optimization, constraint programming, math, and software engineering to transform business needs into production-grade optimization services. Remote-friendly environment with global teams.

Qualifications

• 6+ years designing and implementing optimization in production environments.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rules into a solvable, maintainable model.
• Build the production-grade solver as a service within the WFM platform with latency targets.
• Define and validate schedule quality metrics and monitor production performance.
• Collaborate with architects and engineering teams to integrate models into the enterprise optimization engine.
• Partner with stakeholders to validate generated schedules are operationally usable.
• Communicate methodologies and results to engineering and business stakeholders.

Skills

Optimization modeling

OR-Tools CP-SAT

Linear/Integer programming

Production-grade software engineering

Java/Python/C++

Communication skills

Tools

OR-Tools

CP-SAT

Java

Python

C++

Job description

Miratech Group seeks an Operations Research Engineer to join the Workforce Management stream, building optimization for scheduling and resource allocation in a large-scale contact center.

The role requires strong expertise in optimization, constraint programming, math, and software engineering to transform business needs into production-grade optimization services. Remote-friendly environment with global teams.