Senior Optimization Engineer, WFM & Scheduling (Remote)

Remote Jobs; Chicago (IL); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Job summary

Miratech seeks an Operations Research Engineer to join the Workforce Management product stream and build optimization capabilities for large-scale contact centers. You will apply OR-Tools CP-SAT, linear/integer/stochastic optimization, and production-grade software engineering to transform business requirements into scalable optimization services that support scheduling, staffing, and resource allocation.

Collaboration with product, architects, and engineering is essential.

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience working with large datasets and solving large scale optimization problems.
• Proficiency in Java, Python, or C++.
• Experience translating complex business requirements into mathematical models and optimization objectives.
• Strong software engineering skills with the ability to build production-ready services and validation frameworks.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rule into a solvable, maintainable model.
• Build the production-grade solver as a service within the WFM platform that meets latency targets for real forecast group volumes.
• Define and validate schedule quality metrics (coverage attainment, constraint violations, solve time, solution stability across re-solves) and instrument the service so quality can be monitored in production.
• Build and execute tests and validation of optimization algorithms to deliver performance, scalability, and accuracy.
• Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade optimization engine of the workforce management platform.
• Partner with workforce-planning and real-time-analyst stakeholders to validate that generated schedules are operationally usable.
• Effectively communicate and present findings, methodologies, and results to engineering and business stakeholders.

Skills

Analytical thinking

Problem solving

Communication

Tools

OR-Tools CP-SAT

Java

Python

C++

Job description

Miratech seeks an Operations Research Engineer to join the Workforce Management product stream and build optimization capabilities for large-scale contact centers. You will apply OR-Tools CP-SAT, linear/integer/stochastic optimization, and production-grade software engineering to transform business requirements into scalable optimization services that support scheduling, staffing, and resource allocation.

Collaboration with product, architects, and engineering is essential.