OR-Tools Optimization Engineer for Workforce Planning

Remote Jobs; Philadelphia (Philadelphia County); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere culture

Job summary

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream and develop optimization capabilities for large-scale contact center environments. You will apply operations research, mathematical optimization, and algorithm design to build models that support scheduling, staffing, and resource allocation.

You will own the constraint model end-to-end and build a production-grade solver service within the WFM platform, targeting latency and scalability.

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT), or a comparable solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience working with large datasets and solving large scale optimization problems.
• Proficiency in Java, Python, or C++.
• Experience translating complex business requirements into mathematical models and optimization objectives.
• Strong software engineering skills with the ability to build production-ready services and validation frameworks.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rules into a solvable, maintainable model and build the production-grade solver as a service.
• Define and validate schedule quality metrics and monitor the service in production.
• Build and execute tests and validation of optimization algorithms for performance and scalability.
• Collaborate with architects and engineering teams to integrate models into an enterprise-grade engine.
• Partner with workforce-planning and real-time-analyst stakeholders to validate usability of schedules.
• Effectively communicate findings, methodologies, and results to stakeholders.

Skills

OR-Tools CP-SAT

Linear programming

Large datasets

Java

Python

C++

Production-ready services

Constraint programming

Communication skills

Education

Bachelor's in CS/Math

Tools

OR-Tools

Job description

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream and develop optimization capabilities for large-scale contact center environments. You will apply operations research, mathematical optimization, and algorithm design to build models that support scheduling, staffing, and resource allocation.

You will own the constraint model end-to-end and build a production-grade solver service within the WFM platform, targeting latency and scalability.