Senior Remote Workforce Optimization Engineer

Miratech; Phoenix (AZ); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Remote work

Relocation assistance

Career development programs

Inclusive global team

Job summary

Miratech is seeking an Operations Research Engineer to join the Workforce Management product line, focusing on optimization for large-scale contact centers. You will translate business requirements into production-ready optimization models and services, partnering with product, WFM experts, and engineering teams to ensure scalable, low-latency scheduling and resource allocation.

The ideal candidate has deep expertise in optimization, constraint programming, and software engineering, with a track

Qualifications

• 6+ years designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools CP-SAT or comparable solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.

Responsibilities

• Design and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rules into a solvable model and build a production-grade solver as a service within the WFM platform.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Build and execute tests and validation of optimization algorithms for performance and scalability.
• Collaborate with architects and engineers to integrate models into the enterprise optimization engine.

Skills

Optimization

Analytical skills

Problem solving

Communication

Education

Bachelor's degree in a relevant field

Tools

OR-Tools (CP-SAT)

Java

Python

C++

Job description

Miratech is seeking an Operations Research Engineer to join the Workforce Management product line, focusing on optimization for large-scale contact centers. You will translate business requirements into production-ready optimization models and services, partnering with product, WFM experts, and engineering teams to ensure scalable, low-latency scheduling and resource allocation.

The ideal candidate has deep expertise in optimization, constraint programming, and software engineering, with a track