Senior OR Engineer, WFM Optimization (Remote)

Remote Jobs; Houston (TX); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work flexibility

Growth opportunities

Global impact

Job summary

Miratech seeks an Operations Research Engineer to advance its Workforce Management optimization capabilities for large-scale contact center environments. You will transform business requirements into optimization models and production-grade services that support scheduling, staffing, and coverage, partnering with product, WFM experts, architects, and engineering.

The role emphasizes expertise in optimization, constraint programming, and scalable software engineering, with opportunities to

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience working with large datasets and solving large scale optimization problems.
• Proficiency in Java, Python, or C++.
• Experience translating complex business requirements into mathematical models and optimization objectives.
• Strong software engineering skills with the ability to build production-ready services and validation frameworks.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rule into a solvable, maintainable model and build the production-grade solver as a service.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Build and execute tests and validation of optimization algorithms for performance, scalability, and accuracy.
• Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade engine.
• Partner with workforce-planning and real-time-analyst stakeholders to validate generated schedules.
• Effectively communicate and present findings, methodologies, and results to engineering and business stakeholders.

Skills

Optimization expertise

Constraint programming

Software engineering

Communication skills

Tools

OR-Tools CP-SAT

Java

Python

C++

Job description

Miratech seeks an Operations Research Engineer to advance its Workforce Management optimization capabilities for large-scale contact center environments. You will transform business requirements into optimization models and production-grade services that support scheduling, staffing, and coverage, partnering with product, WFM experts, architects, and engineering.

The role emphasizes expertise in optimization, constraint programming, and scalable software engineering, with opportunities to