Senior Operations Research Engineer - WFM Optimization

Miratech Group; New York (NY); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Career development

Global impact

Multicultural environment

Sustainability values

Job summary

Miratech is seeking an Operations Research Engineer to advance optimization for workforce planning, forecasting and scheduling in a large-scale contact center environment. You will transform business requirements into production-grade optimization services and work closely with Product, WFM experts, Architects, and Engineering teams.

This role emphasizes strong optimization, constraint programming, and software engineering skills, delivering scalable solutions with measurable impact on

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT) or comparable solver.
• Strong foundation in linear, integer, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience with large datasets and solving large-scale optimization problems.
• Proficiency in Java, Python, or C++.
• Experience translating complex requirements into mathematical models and production-ready services.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rules into a solvable, maintainable model.
• Build production-grade solver as a service within the WFM platform with latency targets.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Build and execute tests and validation of optimization algorithms for performance and scalability.
• Collaborate with architects and engineering teams to integrate optimization models into enterprise-grade engine.
• Partner with stakeholders to validate operational usability of generated schedules.
• Effectively communicate findings and results to engineering and business stakeholders.

Skills

Optimization in prod env

OR-Tools CP-SAT

LP/IP/Stochastic

Workforce scheduling

Production-grade services

Data scalability

Strong communication

Tools

OR-Tools

Java

Python

C++

Job description

Miratech is seeking an Operations Research Engineer to advance optimization for workforce planning, forecasting and scheduling in a large-scale contact center environment. You will transform business requirements into production-grade optimization services and work closely with Product, WFM experts, Architects, and Engineering teams.

This role emphasizes strong optimization, constraint programming, and software engineering skills, delivering scalable solutions with measurable impact on