Senior Operations Research Engineer, Workforce Optimization

Miratech Group; Philadelphia (Philadelphia County); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Health insurance

Relocation program

Work from anywhere

Professional development opportunities

Global impact projects

Job summary

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream and build optimization capabilities for large-scale contact centers. You will translate business requirements into optimization models and production services supporting scheduling, staffing, and resource allocation.

You will work closely with product, WFM experts, architects, and engineering teams to deliver scalable, latency-targeted optimization solutions and validate model performance in

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT) or comparable solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience with large datasets and building production-ready services and validation frameworks.

Responsibilities

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end and build production-grade solver as a service.
• Define and validate schedule quality metrics and instrument the service for production monitoring.
• Build and execute tests and validation of optimization algorithms for performance and scalability.
• Collaborate with architects and engineering teams to integrate models into the engine.

Skills

OR-Tools (CP-SAT)

Constraint programming

Linear programming

Integer programming

Stochastic optimization

Java

Python

C++

Workforce scheduling

Production services

Tools

OR-Tools

CP-SAT solver

Python

Java

C++

Job description

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream and build optimization capabilities for large-scale contact centers. You will translate business requirements into optimization models and production services supporting scheduling, staffing, and resource allocation.

You will work closely with product, WFM experts, architects, and engineering teams to deliver scalable, latency-targeted optimization solutions and validate model performance in