Senior Operations Leader, Supply Chain & DC

Nordstrom, Inc.; Maryland; On-site; USD 103,000 - 171,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Senior Operations Manager for the Upper Marlboro Distribution Center. The role leads a team of about seven managers across multiple shifts, focusing on day-to-day operations, safety, quality, and cost efficiency.

You will drive leadership development, manage budgets, and own the KPIs and 4DX scorecards to deliver scalable results. The position requires 6+ years in warehouse leadership, strong data-driven decision making, and excellent communication.

Qualifications

• 6+ years of warehouse experience in a managerial role.
• Strong time management and prioritization skills.
• Proven ability to develop leaders and grow leadership competencies.
• Excellent verbal and written communication skills.
• Solid knowledge of warehousing KPIs and performance metrics.

Responsibilities

• Lead a team of about 7 managers across multiple shifts and departments.
• Drive safety, quality, and performance while improving efficiency and scale.
• Recruit, onboard and train leaders; support succession planning.
• Manage budgets, monitor expenditures and identify variances.
• Drive KPI metrics and facility scorecards; test and implement solutions.
• Collaborate with on-site and support teams to pilot and implement innovations.

Skills

Warehouse management

Leadership development

Time management

Data analysis

KPI tracking

Communication

Tools

4DX

Job description

Nordstrom, Inc. is seeking a Senior Operations Manager for the Upper Marlboro Distribution Center. The role leads a team of about seven managers across multiple shifts, focusing on day-to-day operations, safety, quality, and cost efficiency.

You will drive leadership development, manage budgets, and own the KPIs and 4DX scorecards to deliver scalable results. The position requires 6+ years in warehouse leadership, strong data-driven decision making, and excellent communication.