Senior Business Operations & Support Manager

Bank of America; New York (NY); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Industry-leading benefits

Discretionary incentive program

Job summary

Bank of America is seeking a senior administrative manager to oversee a large, complex department in New York. The role focuses on budgeting, compliance, personnel processes, and process improvement across multiple locations.

The position emphasizes leadership, risk discipline, data-driven decisions, and driving business outcomes, with in-office collaboration and a flexible approach based on role needs.

Qualifications

• Manages diverse administrative functions for a very large, complex department or line of business.
• Knowledge of general bank policies, programs and procedures and financial/accounting practices.
• Typically has full management responsibility over a large team.

Responsibilities

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients.
• Manager of Process & Data: Demonstrates deep process knowledge and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions and results to teams.
• Risk Manager: Ensures proper risk discipline, controls and culture.
• People Manager & Coach: Provides coaching and feedback to motivate and improve performance.
• Financial Steward: Manages expenses and budgets in alignment with objectives.
• Enterprise Talent Leader: Assesses talent and builds bench strength.
• Driver of Business Outcomes: Delivers results by prioritizing and delegating work.

Job description

Bank of America is seeking a senior administrative manager to oversee a large, complex department in New York. The role focuses on budgeting, compliance, personnel processes, and process improvement across multiple locations.

The position emphasizes leadership, risk discipline, data-driven decisions, and driving business outcomes, with in-office collaboration and a flexible approach based on role needs.