Senior Ops Analyst — Drive Quality & Risk in Insurance

Sompo; Morristown (NJ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical plans

Dental benefits

Vision benefits

401(k) plan

Paid time off

Parental leave

Tuition reimbursement

Job summary

Sompo is seeking a Senior Operations Analyst in the Operations team to strengthen controls, analyze trends, and drive improvements across insurance segments. Based in a multi-location HQ, the role partners with Operations, Underwriting, and Technology to enhance quality and efficiency.

The candidate will conduct reviews, QA activities, and data analyses, delivering concise reporting and actionable recommendations for risk mitigation and process optimization.

Qualifications

• Five+ years in insurance operations, underwriting support, QA, audit, or related operational function with knowledge of policy lifecycle, risk management, and QA methodologies.
• Strong analytical, root-cause analysis, problem-solving, organizational and communication skills; interpret data, identify trends and control gaps.
• Ability to build relationships, influence stakeholders without direct authority, collaborate across teams, drive process improvements.
• Proficiency in Excel, PowerPoint, Word, SharePoint; experience with QA, Power BI, BI tools, or AI-enabled tools is preferred.
• Bachelor’s degree in Business, Finance, Risk Management, Insurance, Data Analytics, or related field; CPCU/AINS/AU/ARM or similar preferred.

Responsibilities

• Conduct operational reviews, quality audits, and control self-assessments across insurance segments to evaluate internal controls.
• Gather and interpret operational data from multiple sources to identify trends and risks.
• Document findings, perform root cause analysis, and drive corrective actions with stakeholders.
• Build partnerships across Operations, Underwriting, Technology to strengthen the control environment.
• Identify and lead cross-functional process and technology enhancements to improve quality and efficiency.
• Serve as SME during User Acceptance Testing for new system functionality.

Skills

Insurance ops

Quality assurance

Root cause analysis

Data analysis

Stakeholder mgmt

Education

Business/Finance degree

Tools

Excel

PowerPoint

Word

SharePoint

Power BI

Job description

Sompo is seeking a Senior Operations Analyst in the Operations team to strengthen controls, analyze trends, and drive improvements across insurance segments. Based in a multi-location HQ, the role partners with Operations, Underwriting, and Technology to enhance quality and efficiency.

The candidate will conduct reviews, QA activities, and data analyses, delivering concise reporting and actionable recommendations for risk mitigation and process optimization.