Insurance Ops QA Analyst: Process Quality

horacemannservicecorporation; Plano (TX); On-site; USD 50,000 - 63,000; Full time

Job summary

Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across Supplemental & Group operations. You will review operational work for accuracy and compliance, identify trends and opportunities for improvement, and provide meaningful feedback that helps our teams deliver consistent, high-quality service.

You'll have exposure to multiple areas of the business, including Customer Service, New Business, Underwriting, and

Qualifications

• High School Diploma or GED required.
• Strong attention to detail with a commitment to accuracy and quality.
• Strong analytical, organizational, and problem-solving skills.
• Effective written and verbal communication abilities.
• Ability to review information objectively and apply established procedures.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently while collaborating with partners.

Responsibilities

• Conduct daily quality audits for assigned departments.
• Evaluate work for accuracy, completeness, and compliance with policies and regulations.
• Audit across Customer Service, New Business, Underwriting, and Policy Services.
• Document audit findings in Quality Audit databases.
• Identify processing errors, trends, and root causes for improvement.
• Recommend corrective actions and continuous improvement opportunities.
• Provide feedback to leadership on audit findings and performance.
• Support development and refinement of Quality Audit programs.

Skills

Quality assurance

Attention to detail

Analytical thinking

Root-cause identification

Process improvement

Organization

Communication

Collaboration

Judgment

Adaptability

Education

High School Diploma or GED

Tools

Quality databases

Reporting tools

Operational systems

Job description

Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across Supplemental & Group operations. You will review operational work for accuracy and compliance, identify trends and opportunities for improvement, and provide meaningful feedback that helps our teams deliver consistent, high-quality service.

You'll have exposure to multiple areas of the business, including Customer Service, New Business, Underwriting, and