Sr. Operations Analyst

Sompo; Mount Juliet (TN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Adoption assistance

Life insurance

Dental & vision

Employee assistance

Commuter benefits

Tuition reimbursement

Job summary

Sompo is seeking a Senior Operations Analyst to join the Operations team. The role focuses on conducting operational reviews, quality audits, and strengthening internal controls across insurance segments.

You will analyze data, identify risks, and partner with stakeholders to drive corrective actions and process improvements. The position supports multiple US locations, including Mt Juliet, TN, and surrounding offices.

Qualifications

• Five or more years in insurance operations, underwriting support, quality assurance, audit, controls, or related operational function.
• Strong analytical, problem-solving, and communication skills with data interpretation and trend identification.
• Ability to influence stakeholders, collaborate across teams, and drive cross-functional improvements.

Responsibilities

• Conduct operational reviews, quality audits, and control self-assessments across insurance segments to evaluate adherence to policies and internal controls.
• Gather, analyze, and interpret data from multiple sources to identify trends and support strategic decisions.
• Document findings, perform root-cause analysis, and develop actionable recommendations for remediation with stakeholders.

Skills

Insurance operations

Quality assurance

Audit controls

Data analysis

Stakeholder collaboration

Advanced Excel

Power BI

UAT testing

Education

Bachelor’s degree in Business/Finance/Risk Management/Insurance/Data Analytics

CPCU/AINS/AU/ARM progress toward certification

Tools

Excel

Power BI

SharePoint

AI-enabled tools

Job description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Senior Operations Analyst in our Operations team.

The Operations team supports consistent, effective processes and controls across insurance business segments. The team conducts operational reviews and quality audits, analyzes trends and risks, and partners with stakeholders to strengthen quality, efficiency, and the overall control environment.

Location

This position will be based out of our Charlotte, NC; Mt Juliet, TN; Morristown, NJ; or Purchase, NY; office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers.

Our Business, Your Impact, Our Opportunity

What you’ll be doing

• Conduct operational reviews, quality audits, and control self-assessments across insurance business segments to evaluate adherence to policies and procedures and the effectiveness of internal controls.
• Gather, analyze, and interpret operational data from multiple reporting sources to identify trends, quantify risks, detect emerging issues, and support strategic decision-making.
• Document findings, perform root cause analysis, develop clear recommendations, and partner with stakeholders to drive corrective actions and issue remediation through closure.
• Build effective partnerships across Operations, Underwriting, Technology, and business units to strengthen the control environment and communicate findings through concise, actionable reporting.
• Identify, recommend, and lead cross-functional process and technology enhancements that improve operational quality, efficiency, risk management, and control effectiveness.
• Serve as a subject matter expert during User Acceptance Testing, validating new system functionality affecting submissions, policy administration, premium reconciliation, and related operational processes.

What You’ll Bring

• Five or more years of experience in insurance operations, underwriting support, quality assurance, audit, controls, or a related operational function, with working knowledge of insurance operations, policy lifecycle processes, risk management principles, and quality assurance methodologies.
• Strong analytical, root cause analysis, problem-solving, organizational, and communication skills, with the ability to interpret data, identify trends and control gaps, develop corrective action recommendations, manage competing priorities, and deliver accurate, high-quality work within deadlines.
• Demonstrated ability to build relationships, influence stakeholders without direct authority, collaborate across multiple teams, exercise sound judgment, take ownership of outcomes and independently drive process improvements and cross-functional initiatives.
• Intermediate proficiency in Excel, PowerPoint, Word, and SharePoint; experience serving as a subject matter expert for requirements development and system testing; experience with quality assurance work, Power BI, Strategy, similar business intelligence tools, or AI-enabled tools is preferred.
• Bachelor’s degree in Business, Finance, Risk Management, Insurance, Data Analytics, or a related field preferred; an equivalent combination of education and relevant experience will be considered. Progress toward a professional designation such as CPCU, AINS, AU, ARM, or a similar certification is also preferred.

Salary Range

$70,000 – $95,000. Actual compensation for this role will depend on several factors, including the cost of living associated with your work location, qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

Summary

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who We Are And What We Stand For

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.