Insurance Operations Analyst: Policy Lifecycle Specialist

Sompo Holdings, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Two medical plans: PPO & HDHP

401(k) Retirement Savings Plan

Competitive PTO

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Sompo Holdings, Inc. is seeking an Operations Analyst in our Insurance Operations team in Charlotte, NC. You will support the policy lifecycle post-underwriting decisions, handling high-volume transactions and ensuring SLAs, quality, and process improvements.

You will work with Underwriting, Operations, and internal partners to ensure accurate, timely execution and contribute to operational excellence. Candidates should have 3+ years in relevant insurance operations and proficiency with MS

Qualifications

• 3+ years in commercial insurance operations or related underwriting operations.
• Knowledge of policy lifecycle processes and operational workflows.
• Proficient with MS Office; data reporting or visualization preferred.

Responsibilities

• Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, policy issuance, renewal notices, renewal solicitations, cancellations, reinstatements, workflow management, and related processes.
• Manage work from receipt through completion, meeting SLAs, productivity and quality standards.
• Analyze operational data and workflow trends to identify efficiency and customer experience improvements.
• Collaborate with Operations, Underwriting, and internal partners to ensure accurate execution of responsibilities.
• Provide production support and cross-training; develop expertise in Guidewire, ImageRight, and other systems.

Skills

Commercial insurance ops

Underwriting operations

Policy lifecycle

Microsoft Office

Data analysis

Guidewire / ImageRight

Tools

Guidewire PolicyCenter

ImageRight

Job description

Sompo Holdings, Inc. is seeking an Operations Analyst in our Insurance Operations team in Charlotte, NC. You will support the policy lifecycle post-underwriting decisions, handling high-volume transactions and ensuring SLAs, quality, and process improvements.

You will work with Underwriting, Operations, and internal partners to ensure accurate, timely execution and contribute to operational excellence. Candidates should have 3+ years in relevant insurance operations and proficiency with MS