Senior Ops Admin — Full-Time Customer & Data Specialist

Federal Express Corporation; Mount Juliet (TN); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation seeks a Sr Operations Admin in Mount Juliet, TN to handle clerical duties, data entry, reporting, and frontline customer service in a fast-paced hub/station environment.

The role supports linehaul, QA, and customer service with focus on timely delivery, accuracy, and loss prevention. Requires 4 years of related experience; high school diploma or GED; on-site work five days a week.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; distribution center or dock ops experience preferred.
• Typing, data entry, and use of phone, copier and fax.
• Proficient in Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations.
• Review, research and input data in various systems.
• Compile data and prepare regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and review.
• Manage quality assurance/loss prevention tasks including address validation and package condition checks.
• Maintain timely delivery by tracking and resolving scanning and delivery issues.
• Enter IC settlement information and maintain DOT files; track metrics and prepare weekly reports.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Job description

Federal Express Corporation seeks a Sr Operations Admin in Mount Juliet, TN to handle clerical duties, data entry, reporting, and frontline customer service in a fast-paced hub/station environment.

The role supports linehaul, QA, and customer service with focus on timely delivery, accuracy, and loss prevention. Requires 4 years of related experience; high school diploma or GED; on-site work five days a week.