Hub Operations & Data Support Specialist

Federal Express Corporation; Joplin (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Federal Express Corporation is seeking an organized, detail-oriented clerical assistant to support hub and station operational areas including linehaul, quality assurance and customer service. You will handle data entry, reporting, and frontline customer inquiries to help optimize delivery times.

The role requires 4 years of customer service or clerical experience, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• General business skills such as typing, data entry and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and/or enters data in systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and escalate inquiries.
• Assists management with audits by retrieving data and files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery the same day.
• Ensures all packages receive appropriate scan statuses and handles damaged/losing packages per policy.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an organized, detail-oriented clerical assistant to support hub and station operational areas including linehaul, quality assurance and customer service. You will handle data entry, reporting, and frontline customer inquiries to help optimize delivery times.

The role requires 4 years of customer service or clerical experience, a high school diploma, and proficiency with Microsoft Office.