Senior Ops Admin: Delivery & Customer Care

Federal Express Corporation; Belgrade (MT); Presencial; USD 25.000 - 38.000; Jornada completa

Descripción de la vacante

Federal Express Corporation in Belgrade, MT seeks an Office Clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages to optimize delivery times and serve as the first point of contact for customers.

Responsibilities include data entry, report compilation, frontline customer service, and supporting audits.

Formación

• High School Diploma or GED required.
• Four (4) years customer service or related experience.
• Experience in dock operations environment or distribution center setting preferred.
• Proficient with Microsoft Office software and web-based applications.
• Strong time management and multi-tasking skills.

Responsabilidades

• Provides clerical support to management and operations, including copying, filing, faxing, emailing, and phone tasks.
• Reviews and enters data in systems to support respective functional area.
• Compiles data and generates regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries and escalate issues.
• Assists management with audit activity by retrieving data and files for review.
• Researches missing packages to understand root causes and documents disputed deliveries for management review.
• Reviews and trends loss and damaged claims to identify improperly charged claims.

Conocimientos

Typing

Data entry

Microsoft Office

Customer service

Time management

Organizational skills

Multi-tasking

Educación

High School Diploma or GED

Descripción del empleo

Federal Express Corporation in Belgrade, MT seeks an Office Clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages to optimize delivery times and serve as the first point of contact for customers.

Responsibilities include data entry, report compilation, frontline customer service, and supporting audits.