Senior Operations Transformation Lead

Collectors; Santa Ana (CA); On-site; USD 157,000 - 185,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Vacation time

Holiday pay

Employee discounts

Flexible hours

Fun working environment

Job summary

Collectors is seeking a Senior Operations Transformation Project Manager to redesign our operations as we scale and adopt new technology. You will lead strategic initiatives from concept through design, launch, and steady state, overseeing cross‑functional teams and reporting to the Director, Continuous Improvement at our Santa Ana, CA HQ.

The role requires 8+ years in operations or transformation, a proven ability to design new processes and operating models, and readiness to travel up to 30%.

Qualifications

• 8+ years in operations, operations strategy, or transformation roles.
• Proven track record of designing and launching new processes, operating models, or sites in high‑volume operations.
• Experience leading operational readiness for technology or automation deployments, including hands‑on UAT and cutover.
• Strong business case and financial modeling skills that hold up to CFO‑level scrutiny.
• Excellent structured problem solving and executive communication skills, with the ability to drive decisions in ambiguous, fast-moving environments.
• Willingness to travel up to 25–30%.

Responsibilities

• Lead a portfolio of high‑priority operational initiatives sponsored by the COO and senior leadership.
• Translate strategic goals into clear initiative charters with scope, business case, success metrics, milestones, and decision rights.
• Shape the transformation roadmap with Operations, Finance, and Product & Technology, sequencing initiatives against capacity, risk, and return.
• Design new processes and operating models end to end, including workflows, staffing models, handoffs, and system touchpoints.
• Lead operational readiness for technology and automation deployments, such as AI‑assisted grading, new equipment, and system changes.
• Own implementation from pilot through full rollout, including pilot design, cutover planning, hypercare, and transition to steady state.
• Coordinate cross‑functional launch teams across Operations, P&T, Facilities, Procurement, HR/Talent, Learning, and Quality.
• Partner with Learning to build SOPs and training so frontline teams are ready before go‑live.
• Identify and resolve launch risks early, escalating trade‑offs with clear options and recommendations.
• Serve as the system super user, leading UAT and driving adoption of process and system enhancements.

Skills

Cross-functional leadership

Operations leadership

Strategic planning

Executive communication

Change management

Education

PMP certification

Job description

Collectors is seeking a Senior Operations Transformation Project Manager to redesign our operations as we scale and adopt new technology. You will lead strategic initiatives from concept through design, launch, and steady state, overseeing cross‑functional teams and reporting to the Director, Continuous Improvement at our Santa Ana, CA HQ.

The role requires 8+ years in operations or transformation, a proven ability to design new processes and operating models, and readiness to travel up to 30%.