Senior Ops Transformation & Automation Lead

Collectors Holdings, Inc.; Santa Ana (CA); On-site; USD 157,000 - 185,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation - Flexible time-off

Fertility assistance

Commuter benefits

Educational assistance

Holiday pay

Employee discounts

Flexible hours

Team celebrations

Job summary

Collectors in Santa Ana, CA seeks a Senior Operations Transformation Project Manager to redesign operations as volume grows. You will lead strategic initiatives from concept through design, launch, and stable run-state, driving new processes, automation, and system migrations across sites and functions.

You will partner with COO and senior leadership, design the operating model, build the implementation plan, and lead cross-functional teams to ensure on-time go-lives and measurable value

Qualifications

• 8+ years in operations, operations strategy, or transformation roles.
• 3+ years leading teams and cross-functional programs.
• Experience with technology readiness and automation deployments, including UAT.
• Strong business case and financial modeling skills that stand up to CFO scrutiny.

Responsibilities

• Lead strategic operational initiatives from concept through design, launch and steady state.
• Translate goals into charters with scope, business case, metrics and milestones.
• Design future-state processes, operating models, roles and handoffs.
• Oversee readiness for AI-assisted grading, new equipment and system changes.
• Own pilot to full rollout, cutover planning and hypercare.
• Lead cross-functional launch teams across Operations, Finance, Product & Tech.

Skills

Operations experience

Program leadership

Financial modeling

Executive communication

Education

PMP or equivalent

Job description

Collectors in Santa Ana, CA seeks a Senior Operations Transformation Project Manager to redesign operations as volume grows. You will lead strategic initiatives from concept through design, launch, and stable run-state, driving new processes, automation, and system migrations across sites and functions.

You will partner with COO and senior leadership, design the operating model, build the implementation plan, and lead cross-functional teams to ensure on-time go-lives and measurable value