Operations Transformation Lead

Mission Lane LLC; Oregon; Hybrid; USD 136,000 - 162,000; Full time

Benefits offered by this job

paid time off

401(k) match

monthly wellness stipend

health/dental/vision insurance options

disability coverage

paid parental leave

FSA (childcare/healthcare)

remote-first work environment

Job summary

Mission Lane LLC is seeking a Senior Manager, Operations Transformation to own the strategy and execution behind the company’s transformation initiatives. You will lead end-to-end efforts, coordinating Product, Engineering, Operations, and vendors to build the next version of how Mission Lane runs.

The role emphasizes building scalable processes, applying AI and automation where applicable, and driving measurable improvements in cost, quality, and customer experience.

Qualifications

• 5+ years of program or project management experience.
• 5+ years of operations leadership, including contact center or customer operations.
• Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments.
• Structured, data-driven problem solver with a bias for action.
• Comfortable owning transformation work without a playbook and earning executive trust through the work.
• Ability to travel approximately four times a year for two to five days at a time.

Responsibilities

• Prioritize the problems worth solving and size them for Mission Lane's context.
• Evaluate vendors and solutions, and build the business case for the ones worth pursuing.
• Sequence the work and partner with Product, Engineering, Operations, and vendors to move the work forward.
• Deliver outcomes that matter, including cost, quality, and customer experience.
• Establish the governance to sustain and improve the work.

Skills

Program management

Operations leadership

Strategy development

Data-driven problem solving

Cross-functional leadership

Travel readiness

Job description

Mission Lane LLC is seeking a Senior Manager, Operations Transformation to own the strategy and execution behind the company’s transformation initiatives. You will lead end-to-end efforts, coordinating Product, Engineering, Operations, and vendors to build the next version of how Mission Lane runs.

The role emphasizes building scalable processes, applying AI and automation where applicable, and driving measurable improvements in cost, quality, and customer experience.