Global Credit Operations Transformation Program Lead

Bank of America; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking a seasoned Program/Project Manager to oversee enterprise change initiatives affecting people, processes, and technology. You will partner with department leaders, define scope, manage budgets, and track milestones using Jira and MS Office to deliver strategic outcomes.

Join a role focused on governance, stakeholder engagement, and delivering measurable business impact in a collaborative, in-office environment.

Qualifications

• 3+ years of Program/Project Management experience.
• 3+ years of Agile methodology experience.
• Demonstrated record of leading project change initiatives in large organizations.
• Proficiency with Microsoft Office product and Jira.
• Bachelor's degree

Responsibilities

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross‑functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Identifies key requirements for cross‑functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Skills

Program Management

Agile

Leadership

Communication

Risk Management

Stakeholder Engagement

Jira

Microsoft Office

Education

Bachelor's degree

Tools

Jira

Microsoft Office

Job description

Bank of America in Jacksonville, FL is seeking a seasoned Program/Project Manager to oversee enterprise change initiatives affecting people, processes, and technology. You will partner with department leaders, define scope, manage budgets, and track milestones using Jira and MS Office to deliver strategic outcomes.

Join a role focused on governance, stakeholder engagement, and delivering measurable business impact in a collaborative, in-office environment.