Operations Manager - Process Excellence & Talent Growth

Bank of America; Kennesaw (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a senior operations manager in the United States (Georgia region) to lead a site, region, or product line within internal operations. You will identify and resolve complex problems, ensure policy compliance, and implement new processes to improve efficiency and workflow accuracy.

The role oversees day-to-day activities, including transactions, budgeting, expenses, forecasting, and reporting, with focus on driving operational excellence and inclusive leadership.

Qualifications

• Experience leading operations teams and improving workflow efficiency.
• Ability to forecast staffing, manage budgets, and report on KPIs.
• Strong track record in coaching, inclusive leadership, and talent development.

Responsibilities

• Forecasts and manages staffing levels and capacities, provides coaching and feedback.
• Ensures adherence to bank policies and regulatory procedures in decision-making.
• Develops procedures to improve unit activities and oversees budget, expenses, and forecasting.
• Measures process efficiency using data, metrics, and KPIs.
• Aligns priorities with employee metrics and fosters an inclusive work environment.
• For managers: champions inclusion and communicates business results clearly.

Skills

Operations Management

Customer Service Management

Performance Management

Process Design

Talent Development

Leadership Development

Hiring and Onboarding

Policies, Procedures, and Guidelines

Workforce Analytics

Relationship Building

Job description

Bank of America is seeking a senior operations manager in the United States (Georgia region) to lead a site, region, or product line within internal operations. You will identify and resolve complex problems, ensure policy compliance, and implement new processes to improve efficiency and workflow accuracy.

The role oversees day-to-day activities, including transactions, budgeting, expenses, forecasting, and reporting, with focus on driving operational excellence and inclusive leadership.