Senior Operations Manager: Lean & People Leader

Amazon Inc.; Spartanburg (SC); On-site; USD 122,000 - 164,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Paid time off

RSUs and sign-on

Parental leave

Job summary

Amazon Inc. in Spartanburg, SC seeks a Senior Operations Manager to lead site performance, develop and mentor a team of Operations and Area Managers, and drive Lean-based improvements.

The role balances operational excellence with strong leadership, ensuring safety, quality and customer experience across inbound or outbound functions. The position requires a Bachelor’s degree with 7+ years of management in manufacturing, production or distribution, plus experience with metrics and continuous

Qualifications

• Bachelor's degree or equivalent
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Lean methodologies

Performance metrics

Team leadership

Management experience

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

MBA preferred

Job description

Amazon Inc. in Spartanburg, SC seeks a Senior Operations Manager to lead site performance, develop and mentor a team of Operations and Area Managers, and drive Lean-based improvements.

The role balances operational excellence with strong leadership, ensuring safety, quality and customer experience across inbound or outbound functions. The position requires a Bachelor’s degree with 7+ years of management in manufacturing, production or distribution, plus experience with metrics and continuous