Senior Operations Leader: Lean Excellence & Team Growth

Amazon; Fayetteville (NC); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Fayetteville, NC is seeking a Sr. Operations Manager to oversee budgetary, people development, and operational objectives at the site.

You will lead a team of Operations and Area Managers, coaching them to hit performance targets while building positive employee relations. This strategic role balances operational excellence with leadership development, driving Lean initiatives and cross-department collaboration to ensure safety, quality and customer experience across inbound or

Qualifications

• 7+ years direct management experience in a manufacturing, production or distribution environment
• Experience with performance metrics, process improvement and Lean techniques
• Bachelor's degree or equivalent, or 2+ years of Amazon experience

Responsibilities

• Lead development and implementation of quality initiatives and Lean process improvements to enhance operational efficiency
• Responsible for overall performance of either Inbound or Outbound operation including safety, quality and customer experience
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance and provide feedback
• Leverage Operations and Area Managers by sourcing and nurturing ideas and creating improvement plans
• Share best practices across departments, shifts and network
• Work with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources for projects and initiatives

Skills

Lean methodologies

People management

Performance metrics

Operational leadership

Education

Bachelor's degree in Engineering/Operations

MBA preferred

Job description

Amazon in Fayetteville, NC is seeking a Sr. Operations Manager to oversee budgetary, people development, and operational objectives at the site.

You will lead a team of Operations and Area Managers, coaching them to hit performance targets while building positive employee relations. This strategic role balances operational excellence with leadership development, driving Lean initiatives and cross-department collaboration to ensure safety, quality and customer experience across inbound or