Senior Operations Manager: Lead Warehouse Excellence & Growth

DHL Germany; Groveport, Northern (OH, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

401K

Generous PTO

Job summary

DHL Supply Chain North America is seeking a Senior Operations Manager to lead a diverse team, optimize workflows, and drive safety and efficiency across warehouses. You will develop staffing plans, standardize processes, and ensure Customer orders are fulfilled accurately and on time.

Ideal candidates have a Bachelor’s degree or equivalent, 1+ years in logistics, and 2+ years in a supervisory role, with strong P&L awareness and cross-functional collaboration.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1+ years logistics industry experience required.
• 2+ years in a supervisory or management role required.
• Experience with P&L management, objective setting, and project management preferred.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports.
• Develop and implement efficient workflows, labor plans, and standardized processes.
• Uphold health and safety regulations and foster a culture of safety.
• Compile KPI reports focusing on productivity and accuracy metrics.
• Promote open communication and collaboration among leadership and staff.
• Partner with HR and site leadership for supervisor hiring processes.
• Collaborate with cross-functional teams to fulfill customer orders promptly.
• Engage with customers to address concerns and improve satisfaction.

Skills

Leadership

Team development

Coaching

Strategic planning

Communication

Cross-functional collaboration

People management

Education

Bachelor's degree or equivalent

Job description

DHL Supply Chain North America is seeking a Senior Operations Manager to lead a diverse team, optimize workflows, and drive safety and efficiency across warehouses. You will develop staffing plans, standardize processes, and ensure Customer orders are fulfilled accurately and on time.

Ideal candidates have a Bachelor’s degree or equivalent, 1+ years in logistics, and 2+ years in a supervisory role, with strong P&L awareness and cross-functional collaboration.