Senior Operations Leader, Service-to-Sales & Revenue Growth

U.S. Bank; Tempe (AZ); On-site; USD 133,000 - 157,000; Full time

Job summary

U.S. Bank is seeking an Operations Manager – Service to Sales to lead multi-channel servicing teams and drive both exceptional client experiences and revenue outcomes. The role combines strategic leadership with day-to-day operations across service and sales-enabled teams.

You will align servicing, product, and sales priorities, monitor performance, and push continuous improvements in processes and tools to enhance client engagement and sales conversion. This position requires presence at a U.S.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically eight or more years of relevant experience.
• Experience in contact center operations, sales, or servicing environments.
• Demonstrated leadership experience managing teams with service and/or sales accountability.
• Strong understanding of customer engagement, sales processes, and service delivery models.
• Knowledge of regulatory and compliance requirements related to sales practices.
• Experience driving service-to-sales transformation initiatives.

Responsibilities

• Lead the execution of service-to-sales strategy across contact center and operational teams.
• Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation.
• Drive consistent adoption of sales behaviors and servicing standards across teams.
• Ensure alignment between servicing, product, and sales priorities.
• Lead day-to-day operations across service and sales-enabled teams.
• Ensure consistent delivery of service levels, quality outcomes, and sales performance.
• Manage workload, staffing, and operational execution to meet performance targets.
• Maintain operational effectiveness during periods of change and transformation.
• Deliver relationship-driven client experiences that build trust and deepen engagement.
• Drive customer satisfaction while increasing product adoption, retention, and revenue growth.

Skills

Operations leadership

Sales integration

Customer experience

Regulatory compliance

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Workforce management tools

Job description

U.S. Bank is seeking an Operations Manager – Service to Sales to lead multi-channel servicing teams and drive both exceptional client experiences and revenue outcomes. The role combines strategic leadership with day-to-day operations across service and sales-enabled teams.

You will align servicing, product, and sales priorities, monitor performance, and push continuous improvements in processes and tools to enhance client engagement and sales conversion. This position requires presence at a U.S.