Senior Service-to-Sales Leader, Multichannel Growth

U.S. Bank; Saint Paul (MN); On-site; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank seeks an Operations Manager for Service to Sales to lead cross-functional teams that blend customer servicing with sales execution. You will drive initiatives to turn client interactions into sales opportunities while preserving high service standards and regulatory compliance.

You will partner with product, servicing, and sales to optimize processes, measure performance, and grow revenue while ensuring customer satisfaction across multi-channel environments.

Qualifications

• The role requires leadership of multi-team operations with service and sales accountability.
• Strong knowledge of customer engagement, sales processes, and service delivery models.
• Experience managing KPIs across sales, service, and operations in financial services.

Responsibilities

• Lead service-to-sales strategy across contact center and operational teams.
• Translate client interactions into relevant sales opportunities while maintaining service excellence.
• Ensure alignment between servicing, product, and sales priorities.
• Manage budgets, forecasts, and capacity planning for service demand and sales goals.
• Drive continuous improvement in call flows, scripting, and sales enablement tools.

Skills

Leadership

Customer engagement

Sales processes

Service delivery models

Performance metrics

Regulatory compliance

Education

Bachelor’s degree

Job description

U.S. Bank seeks an Operations Manager for Service to Sales to lead cross-functional teams that blend customer servicing with sales execution. You will drive initiatives to turn client interactions into sales opportunities while preserving high service standards and regulatory compliance.

You will partner with product, servicing, and sales to optimize processes, measure performance, and grow revenue while ensuring customer satisfaction across multi-channel environments.