Senior Service-to-Sales Leader

U.S. Bank; Atlanta (GA); Hybrid; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Holiday opportunities

Job summary

U.S. Bank in Atlanta, GA is seeking an Operations Manager – Service to Sales to lead cross-functional teams across service and sales-enabled channels, delivering exceptional client experiences while driving revenue.

You will shape strategy, optimize processes, manage budgets, and collaborate with product, servicing, and sales to align priorities. This role requires senior leadership, regulatory awareness, and a track record of transforming service models.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically eight or more years of relevant experience.
• Experience in contact center operations, sales, or servicing environments.

Responsibilities

• Lead service-to-sales strategy across contact center and operational teams.
• Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation.
• Drive consistent adoption of sales behaviors and servicing standards across teams.
• Ensure alignment between servicing, product, and sales priorities.

Skills

Leadership experience

Sales enablement

Customer service

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank in Atlanta, GA is seeking an Operations Manager – Service to Sales to lead cross-functional teams across service and sales-enabled channels, delivering exceptional client experiences while driving revenue.

You will shape strategy, optimize processes, manage budgets, and collaborate with product, servicing, and sales to align priorities. This role requires senior leadership, regulatory awareness, and a track record of transforming service models.