Senior Service-to-Sales Leader, Contact Center

U.S. Bank; Minnesota; Ibrido; USD 133.000 - 157.000; Tempo pieno

Descrizione del lavoro

U.S. Bank in Saint Paul and multiple locations is seeking an Senior Operations Manager – Service to Sales to lead cross-functional teams, drive service-to-sales alignment, and enhance client experiences while achieving revenue goals.

The role emphasizes strategic and day-to-day leadership across multi-channel servicing environments, with focus on compliant sales practices and performance reporting. The role requires strong leadership, deep knowledge of customer engagement, and collaboration with

Competenze

• Bachelor’s degree or equivalent work experience.
• Typically eight or more years of relevant experience.
• Experience in contact center operations, sales, or servicing environments.
• Strong understanding of customer engagement, sales processes, and service delivery models.
• Experience managing performance metrics across sales, service, and operational KPIs.
• Knowledge of regulatory and compliance requirements related to sales practices.

Mansioni

• Lead the execution of service-to-sales strategy across contact center and operational teams.
• Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation.
• Drive consistent adoption of sales behaviors and servicing standards across teams.
• Ensure alignment between servicing, product, and sales priorities.
• Deliver relationship-driven client experiences that build trust and deepen engagement.
• Monitor and analyze performance across service, sales, quality, productivity, and risk metrics.

Conoscenze

leadership experience

customer engagement

sales processes

regulatory knowledge

Formazione

Bachelor's degree or equivalent

Strumenti

CRM platforms

Descrizione del lavoro

U.S. Bank in Saint Paul and multiple locations is seeking an Senior Operations Manager – Service to Sales to lead cross-functional teams, drive service-to-sales alignment, and enhance client experiences while achieving revenue goals.

The role emphasizes strategic and day-to-day leadership across multi-channel servicing environments, with focus on compliant sales practices and performance reporting. The role requires strong leadership, deep knowledge of customer engagement, and collaboration with