Service-to-Sales Leader, Contact Center Growth

U.S. Bank; Charlotte (NC); Hybrid; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Job summary

U.S. Bank seeks an Operations Manager – Service to Sales to lead across service and sales-enabled teams, delivering exceptional client experiences and revenue outcomes.

You will drive strategic and day-to-day operations, optimize processes, and partner with product, servicing, and sales to identify opportunities and foster engagement. The role emphasizes cross-functional leadership, risk management, and continuous improvement in service quality and sales performance, with regional and enterprise

Qualifications

• Experience in contact center operations, sales, or servicing environments.
• Demonstrated leadership managing teams with service and/or sales accountability.
• Strong understanding of customer engagement, sales processes, and service delivery models.
• Experience managing performance metrics across service, sales, and operational KPIs.

Responsibilities

• Lead the execution of service-to-sales strategy across contact center and operational teams.
• Translate client interactions into relevant sales opportunities while balancing service and revenue.
• Drive adoption of sales behaviors and servicing standards across teams.
• Ensure alignment between servicing, product, and sales priorities.
• Manage budgets, forecasts and capacity planning for service demand and sales goals.

Skills

Contact center operations

Sales processes

People leadership

Regulatory compliance

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank seeks an Operations Manager – Service to Sales to lead across service and sales-enabled teams, delivering exceptional client experiences and revenue outcomes.

You will drive strategic and day-to-day operations, optimize processes, and partner with product, servicing, and sales to identify opportunities and foster engagement. The role emphasizes cross-functional leadership, risk management, and continuous improvement in service quality and sales performance, with regional and enterprise