Service-to-Sales Operations Leader

U.S. Bank

Cincinnati (OH)

On-site

USD 133,000 - 157,000

Full time

2 days ago

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Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation (2–5 weeks)

Paid holiday opportunities

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is pursuing a strategic transformation in its CBWS organization.

The Operations Manager – Service to Sales will lead multi-channel servicing teams, drive both exceptional client experiences and revenue outcomes, and partner across product, servicing, and sales to deliver integrated client engagements. The role focuses on shifting from traditional service delivery to relationship-based interactions that identify and fulfill client needs through relevant solutions and sales

Qualifications

Bachelor’s degree or equivalent work experience.
Typically eight or more years of relevant experience.
Experience in contact center operations, sales, or servicing environments.
Strong understanding of customer engagement, sales processes, and service delivery models.

Responsibilities

Lead execution of service-to-sales strategy across contact center and operational teams.
Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation.
Drive consistent adoption of sales behaviors and servicing standards across teams.
Ensure alignment between servicing, product, and sales priorities.
Manage budgets, forecasts, and capacity planning aligned to service demand and sales goals.