Service-to-Sales Ops Leader

U.S. Bank; Milwaukee (WI); On-site; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare

Dental & vision

Retirement plan

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank in Milwaukee is seeking an Operations Manager – Service to Sales to lead multi-channel servicing and sales execution. The role focuses on delivering exceptional client experiences while driving revenue through integrated service-to-sales initiatives.

This leadership position requires deep experience in contact center operations, strong people management, and a track record of aligning servicing with sales outcomes in a regulated financial environment.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically eight or more years of relevant experience.
• Experience in contact center operations, sales, or servicing environments.
• Strong understanding of customer engagement, sales processes, and service delivery models.
• Knowledge of regulatory and compliance requirements related to sales practices.

Responsibilities

• Lead service-to-sales strategy across contact center and operational teams.
• Translate client interactions into relevant sales opportunities while maintaining service excellence.
• Drive consistent adoption of sales behaviours and servicing standards across teams.
• Ensure alignment between servicing, product, and sales priorities.
• Monitor performance metrics across service, sales, quality, productivity and risk.
• Drive continuous improvement in call flows, scripting, and sales enablement tools.

Skills

Leadership experience

Customer engagement

Sales processes

Regulatory awareness

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank in Milwaukee is seeking an Operations Manager – Service to Sales to lead multi-channel servicing and sales execution. The role focuses on delivering exceptional client experiences while driving revenue through integrated service-to-sales initiatives.

This leadership position requires deep experience in contact center operations, strong people management, and a track record of aligning servicing with sales outcomes in a regulated financial environment.