Senior Operations Leader — Lean Excellence & People Growth

Amazon Inc.; Turlock (CA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in California's Fulfillment Center is seeking a Senior Operations Manager to oversee all budgetary, people development, and operational objectives. You will lead a team of Operations and Area Managers, coach staff, and ensure performance and customer experience targets are met.

You will drive Lean initiatives, set clear expectations for managers, measure performance, and champion best practices across shifts and facilities while partnering with HR, Finance, Safety, and IT

Qualifications

• Bachelor's degree or equivalent.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with the full staffing lifecycle: interviewing, hiring, performance management, promotions and termination.
• Experience with performance metrics, process improvement and Lean techniques.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Lean techniques

Team leadership

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in California's Fulfillment Center is seeking a Senior Operations Manager to oversee all budgetary, people development, and operational objectives. You will lead a team of Operations and Area Managers, coach staff, and ensure performance and customer experience targets are met.

You will drive Lean initiatives, set clear expectations for managers, measure performance, and champion best practices across shifts and facilities while partnering with HR, Finance, Safety, and IT