Senior Operations Leader – Large-Scale Fulfillment

Amazon Inc.; Glendale (AZ); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

RSUs

Health insurance

Job summary

Amazon is seeking an Operations Manager to lead a combined salaried and hourly team across multiple workflows (First mile, Middle mile, Last mile). You will drive safety, quality, attendance, and performance, and use data-driven decisions to improve productivity and customer delivery promises.

The role involves mentoring a large workforce, managing cross-functional partners, and supporting site and regional initiatives while maintaining flexibility in shifts and schedules.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.

Skills

Team leadership

Analytical skills

Problem solving

Customer service

Communication skills

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Tools

Lean process

Kaizen

Six Sigma

Job description

Amazon is seeking an Operations Manager to lead a combined salaried and hourly team across multiple workflows (First mile, Middle mile, Last mile). You will drive safety, quality, attendance, and performance, and use data-driven decisions to improve productivity and customer delivery promises.

The role involves mentoring a large workforce, managing cross-functional partners, and supporting site and regional initiatives while maintaining flexibility in shifts and schedules.