Operations Manager — Data-Driven Fulfillment Leader

Amazon Inc.; Massachusetts; On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Massachusetts is seeking an Operations Manager to lead a salaried and hourly team, driving safety, quality, attendance, and performance. You will develop your team, run productivity plans, and make data-driven decisions to improve throughput across the three-mile pipeline: First mile, Middle mile, and Last mile, ensuring on-time customer delivery.

You will mentor staff, manage large projects, and collaborate with cross-functional teams to meet business objectives while

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours.

Skills

Employee & performance management

People leadership

Lean / Six Sigma

Analytical problem solving

Customer service

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Massachusetts is seeking an Operations Manager to lead a salaried and hourly team, driving safety, quality, attendance, and performance. You will develop your team, run productivity plans, and make data-driven decisions to improve throughput across the three-mile pipeline: First mile, Middle mile, and Last mile, ensuring on-time customer delivery.

You will mentor staff, manage large projects, and collaborate with cross-functional teams to meet business objectives while