Operations Manager - Lean, Safety & Team Leadership

Amazon Inc.; Kernersville (NC); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a team of salaried and hourly staff, ensure safety, quality, and on-time delivery, and drive productivity through data-driven decisions. You will mentor teams and collaborate with Safety, Engineering, HR, and other groups to meet business goals.

You will oversee cross-functional projects, balance workloads, and optimize performance across First/Middle/Last Mile operations, adapting to site variations while maintaining customer

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews and load balancing
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in variable temperatures and weather conditions
• Continuously climb and descend stairs (if site has stairs)

Skills

Employee management

Performance management

Lean processes

Process improvement

Analytical skills

Customer service

Education

Bachelor's degree or equivalent

Bachelor's or Master's in Engineering/Operations/Supply Chain

Tools

Kaizen

Six Sigma

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a team of salaried and hourly staff, ensure safety, quality, and on-time delivery, and drive productivity through data-driven decisions. You will mentor teams and collaborate with Safety, Engineering, HR, and other groups to meet business goals.

You will oversee cross-functional projects, balance workloads, and optimize performance across First/Middle/Last Mile operations, adapting to site variations while maintaining customer